Refund and Cancellation Policy

This policy explains the cancellation and refund terms for BandUp subscriptions.
For the general contract terms, see our
Terms of Service.

1. Who you are buying from

BandUp subscriptions are sold through Paddle.com Market Limited. Paddle is
our Merchant of Record: Paddle issues the invoice, collects the applicable
taxes and processes refunds. BandUp provides the service to you.

You only need to send your refund request to us at [email protected]. We review
the request and, where it qualifies, process it through Paddle.

2. Cancelling your subscription

You can cancel at any time under Settings → Billing. Cancellation takes
effect at the end of the period you have paid for; your access continues
until then and you are not charged for the next period.

Cancelling on its own is not a refund. The refund terms are below.

3. First purchase: 30-day money-back

If you are moving to a paid plan for the first time, you may request a refund
without giving a reason within 30 days of purchase. Just write to
[email protected].

4. Renewals

Automatic renewals are not refundable as a rule. However, if you did not notice
the renewal and have not used the service within 14 days after it, write to
us and we will refund the payment.

We send you a reminder email 7 days before each renewal.

5. What is not refunded

• Cancelling mid-period does not produce a pro-rata refund; your access continues
  to the end of the period.

• The difference created by a downgrade is applied as credit against your next
  invoice, not refunded in cash.

• No refund is given for accounts closed for breach of the Terms of Service.

6. How and when

Refunds are issued by Paddle to the original payment method. They are processed
within 14 days of approval; card refunds may take a few more working days to
appear, depending on your bank.

7. Your statutory rights are unaffected

This policy does not limit your rights under consumer law. Your 14-day right of
withdrawal under the Distance Contracts Regulation in Türkiye and the Consumer
Rights Directive in the European Union is preserved. The 30 days we offer exceed
those rights; in all cases the highest level of protection applies to you.

8. Abuse

We reserve the right to close your access to paid plans in the case of repeated
and unfounded refund requests.

9. Contact

UBIG Teknoloji A.Ş.
Caferağa Mah. Moda Cad. No: 5, 34710 Kadıköy/Istanbul, Türkiye
[email protected]